CITSM 2019 is the seventh annual conference in the general area of cyber and IT services management. It provides a forum for presenting and discussing the latest innovations, results and developments in cyber networks, pervasive systems, cloud environments, enterprise and IT related to service management. The conference provides a forum for ICT professionals engaged in research and development to share ideas, interact with others, present their latest works, and strengthen the collaboration among academics, researcher and professionals. It is a single track, highly- selective conference attended by foremost experts in this area from academia, industry and government.

Last conference (CITSM 2018) proceeding has been published on IEEE Xplore and Indexed by Scopus). This year, all accepted papers that presented in this conference will have two option for publications:

• Proceeding by IEEE Xplore and expected to be indexed by Scopus and others.
• Journal by International Journal of Electronic Commerce Studies

While selected papers are published at one of the following 5 international journals (Scopus indexed): Jurnal of Engineering Advance Science, International Journal of Web Information Systems (IJWIS), Journal of Mobile Multimedia (JMM), International Journal of Mobile Computing and Multimedia (IJMCMC) and IJPCC with some revisions.

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