CITSM provides a forum for presenting and discussing the latest innovations, results and developments.


All accepted papers that presented in this conference will have two option for publications


CITSM attended by foremost experts in this area from academia, industry and government

GET DEvelop

It provides space to share ideas, interact with others, present their latest works, and strengthen the collaboration

Important Dates

Check on our important dates to match yours!

Full Manuscript Submission: JULY 15th, 2022
Notification of Acceptance
AUGUST 10st, 2022
Early Bird Registration Due
AUGUST 15th, 2022
Final Camera Ready
AUGUST 20th, 2022
Regular Registration Due
AUGUST 30th, 2022
Conference Date
SEPT 20-21, 2022
About us

CITSM 2022 is the 10th annual Conference in the general area of Cyber and ITSM

It provides a forum for presenting and discussing the latest innovations, results and developments in cyber networks, pervasive systems, cloud environments, enterprise and IT related to service management. The conference provides a forum for ICT professionals engaged in research and development to share ideas, interact with others, present their latest works, and strengthen the collaboration among academics, researcher and professionals. It is a single track, highly- selective conference attended by foremost experts in this area from academia, industry and government.

The last conference (CITSM 2021) proceeding has been published on IEEE Xplore. The all the CITSM Proceeding previously ( 201420162017, 2018, 2019, 2020 and 2021) is also indexed by Scopus. 

Accepted papers will be submitted for inclusion into IEEE Xplore subject to meeting IEEE Xplore’s scope and quality requirements.

This year, together with Frontiers, we also calls for participation in our Research Topic: Recent Innovations on Applied Technology in Education, with participating journals Frontiers in Education (Q2) and Frontiers in Computer Science (Q1).

More information:

Our Invited Speakers

Invited speakers will gives a talk about a current topic in IT and Service Management

“CITSM is an excellent opportunity to gain insights into unpublished research and clinical findings, as well as to network and problem-solve with colleagues.”

Prof. Dr.rer.nat. Achmad Benny Mutiara

Dean of Faculty of Computer Science Gunadarma University, Indonesia

“CITSM is a fantastic conference, and attending it provides an excellent opportunity to network with others in the industry and share issues and ideas.”

Prof. Dr. Abdul Wahab Abdul Rahman

Dean of Kulliyyah of Information and Communication Technology International Islamic University Malaysia

Our Conference topics

Original and unpublished papers are invited in the following research areas, but not restricted to:

Data and Informatics


INNOVATIoN, service and RISK management

SOCIAL, EDUCATION and ICT development

Conference History

CITSM has been organized by the ITSM Forum together with Department of Informatics and Department of Information Systems, Faculty of Science and Technology, State Islamic University of Syarif Hidayatullah Jakarta.


The 1st International Conference on Cyber & IT Service Management (CITSM 2012) in Conjunction with the ITIL v.3 Workshop, Training and Certification, Lembang, Bandung, Indonesia, 8 – 10 November 2012


Starting from the third Conference we collaborate with IEEE as reputable publisher to publish CITSM papers. You can access all the proceeding of CITSM in the Past Conference Menu

The first Virtual conference

CITSM 2020 hosted as the first fully virtual conference that year, which will be held via the Zoom event platform during the COVID-19 pandemic outbreak. It continue to a hybrid mode on 2021.


The pandemic has simply made it possible for us to enter a world through technology. It is not always a terrible thing, rather to be a unique chance. Through CITSM we can cross space and, to some extent, time to engage in the technological ideas we find so useful.

The secret of CITSM success

The price of success is hard work, dedication to the job, and the determination whether we win or lose, we have given ourselves the best for the job – Vince Lombardi.


Our Conference history are way back starts from ten years ago, we start, learn, develop and collaborate with the expertise in this area to maintain a successful conference.


We maintain system on submission, revision, registration until publication to make sure our participant get every information needed right on time.


We also provide pre-conference services such as workshops, tutorials to make sure your publish works maintain international recognitions. 


We are always open to opinions and constructive criticism and can make this event even better in the future

CITSM 2022 Pre-Conference Program

Pre-Conference or workshops are full-day or half-day learning sessions that take place prior to the CITSM 2022 Conference. Join colleagues and experts for an opportunity to discuss important and timely CITSM 2022 topics and in depth to get your research published in high quality. Due to the government policy of imposing limits to social gatherings, this event will be conducted in a virtual mode using the Zoom Webinar and live broadcast via YouTube.

CITSM Scope Explained

As a conference of series on IT, CITSM accept certain scope that related to our topics, in this session we will unveiled and explain thoroughly about the scope, So you can choose more carefully before submitting your paper to our conference.

Discussion on our conference theme

CITSM raises topics related to the latest studies in the IT field. In this Pre-conference, we will invite several experts to discuss the topic that is the research area of CITSM. The presentation will be formed in a zoom breakout room so that the discussion becomes more focused.

Paper writing Workshop

This workshop will provide you with a knowledge to improve your paper in a technical manner. Using tools and independent services to check on your paper, to increase the chances of your paper get accepted.

Get Published!

For authors whose papers were accepted at CITSM, we provide support in the form of guidelines to make it easier to examine papers according to the direction of the reviewer. We believe, this method is also beneficial for the participants for them to publish their work on other occasions.

contact information

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This conference is join collaboration of IIAST and Universitas of Sufism and Modern Sciences.
Technical Sponsored by IEEE Indonesia Section