CITSM 2022 is the tenth annual conference in the general area of cyber and IT services management. It provides a forum for presenting and discussing the latest innovations, results, and developments in cyber networks, pervasive systems, cloud environments, enterprise, and IT related to service management. The conference provides a forum for ICT professionals engaged in research and development to share ideas, interact with others, present their latest works, and strengthen the collaboration among academics, researcher and professionals. It is a multitrack, highly- selective conference attended by foremost experts in this area from academia, industry and government. You can see our past conference information here.

The last conference (CITSM 2021) proceeding has been published on IEEE Xplore. The all the CITSM Proceeding previously (20142016201720182019, 2020, and 2021) is also indexed by Scopus. This year, all accepted papers presented in this conference will have two options for publications:

  • Accepted papers will be submitted for inclusion into IEEE Xplore subject to meeting IEEE Xplore’s scope and quality requirements
  • International SCOPUS Indexed Journals (with major revision)

While selected papers are published at one of the following 3 international journals (Scopus indexed): International Journal of Web Information Systems (IJWIS), Journal of Mobile Multimedia (JMM) and International Journal of Mobile Computing and Multimedia (IJMCMC) with some revisions.

On CITSM 2021 successfully perform the virtual conference format for the second time, the event had performed via the Zoom event platform due to Covid-19 Pandemic. Although this pandemic is continually growing, it is our spirit to continue sharing knowledge on Cyber and IT Service Management through alternative meeting pathways. In 2022, CITSM will be held in Yogyakarta, the capital city of the Special Region of Yogyakarta in Indonesia, on the island of Java. As the only Indonesian royal city still ruled by a monarchy, Yogyakarta is regarded as an important center for classical Javanese fine arts and culture such as ballet, batik textiles, drama, literature, music, poetry, silversmithing, visual arts, and wayang puppetry. However, the virtual conference option is still open on CITSM 2022, while the possibility to hold the conference offline with a tight health protocol.

We are looking forward to having another great experience this year CITSM, See you in September in Yogyakarta and on-air!